Privacy Policy
Last Updated: 12-04-2025
Welcome to M4RD Ecotourism & Tours (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect information from:
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B2C customers who browse, register, or book tours/cruises
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B2B partners who join our partner/agent program
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Anyone using our website m4rdtours.com
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect information from both B2C customers and B2B partners, depending on how you interact with our website.
A. Information From B2C Customers
When customers create an account or make a booking, we may collect:
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Full name
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Phone number
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Email address
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Password (encrypted)
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Billing/payment details
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Booking history
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Communication logs (support messages, emails)
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IP address & device information
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Cookie data
B. Information From B2B Partners
When partners register for the partner/agent program, we may collect:
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Full name
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Phone number
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Email
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NID number
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Trade license or business documents
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Business address
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Deposit/payment history
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Booking history
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Account login information
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IP address & device information
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Cookie data
2. How We Use Your Information
We use collected information for:
A. For All Users (B2C & B2B)
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Creating and managing user accounts
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Processing bookings and payments
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Customer support
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Sending notifications, confirmations, and updates
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Improving our website experience
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Ensuring security and fraud prevention
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Legal, tax, and accounting compliance
B. For B2B Partners Only
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Verifying business identity (NID, trade license)
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Managing credit lines and deposits
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Calculating and deducting commissions
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Tracking partner performance
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Processing balance withdrawal requests
3. Cookies Policy
We use cookies on our website for:
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Keeping users logged in
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Personalizing user experience
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Tracking performance
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Analytics and security
Users may disable cookies in browser settings, but some website features may not work properly.
4. Payment Methods
We accept:
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Bank deposits / bank transfers
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Digital wallets: bKash, Nagad
Payment details are used only for completing transactions and stored securely.
5. Data Sharing Policy
We do not sell, trade, or rent your personal information.
We also do not share your information with any third-party companies.
Information is only used internally for:
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Account verification
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Payment processing
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Fraud prevention
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Customer support
6. Data Protection & Security
To protect all customer and partner data, we use:
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Encrypted data storage
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Secure servers
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Limited staff access
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Regular monitoring
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Fraud detection tools
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Encrypted login/password storage
Despite strong security measures, no online system is 100% risk-free.
You must keep your login information confidential.
7. Your Rights
All users (B2C and B2B) have the right to:
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Access their personal data
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Request corrections/updates
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Request deletion of their account
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Withdraw unused partner balance (B2B only)
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Disable cookies
To request any action, contact:
📧 info@m4rdtours.com
📞 +880 1748-863668 | +880 1711-875715
8. Partner Account Closure & Refund Policy (B2B Only)
If a partner no longer wants to continue:
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They may request account closure
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Remaining balance will be refunded
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Verification (NID, account ownership) may be required
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Refund will be sent to original deposit method
9. Children’s Privacy
Our services are not intended for children under 13.
We do not knowingly collect information from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on our website with a new “Last Updated” date.
Continued use of the website means you accept the updated policy.
11. Contact Information
For any questions or privacy concerns:
📧 Email: info@m4rdtours.com
📞 Phone: +880 1748-863668, +880 1711-875715
🌍 Website: m4rdtours.com
